CEU Station Online Refund Policy
A written request for the
registration fee must be made within sixty days of making the payment.
-
A written refund request must include the
following information:
Full name of registrant
Registrant's email address
Course title and number
Date and type of payment
Reason for refund request
-
This written refund request must be received
by Tectonic Corporation within sixty (60) days of purchase.
-
Refund requests can be
emailed, or faxed to (209) 370-9900.
-
The CE Program Director will evaluate the
merits of the request, and if deemed appropriate, will refund the original amount minus a $12.00 processing fee.
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Refunds will not be approved if they are received more than sixty (60) days after receipt of payment.
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Refund requests will be processed within 14 days of receipt of the request.
-
Any request received more than sixty (60) days after the receipt
of payment, will be treated as a complaint.
CEU Station Online Complaint Process
Complaints must be received either by
email
or fax and will be evaluated on a case by case basis by the CE Program Director.
- A written complaint must include the following information:
Full name of registrant
Registrant's email address
Course title and number
Date and type of payment
Details of complaint
- Please
email
the written complaint, or fax the written request to (209) 370-9900. Complaints will be processed within 14 days of receipt.
Your Satisfaction Is Important To Us
CEUstation.com is unique among online continuing education web sites in that we encourage customers
to preview learning materials and tests prior to payment. We do this to allow a chance to investigate before you purchase
our service, thereby minimizing the circumstances under which you might be unsatisfied. If, however, you are not
completely satisfied with any course, certificate or the service you have received, please
email
or fax us with your complaint. We will review the complaint, and if we deem it justified a refund will be issued to
your account.
To the fullest extent permissible pursuant to applicable law, CEUstation.com continuing education programs are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Tectonic Corporation disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Tectonic Corporation does not warrant that CEUstation.com continuing education programs will be uninterrupted or error-free, or that the site on which they are posted are free of viruses or other harmful components.
Tectonic Corporation will not be liable for any damages of any kind arising from the use of CEUstation.com continuing education programs, including but not limited to direct, indirect, incidental punitive and consequential damages. No oral advice or written information given by Tectonic Corporation, nor any of its officers, directors, employees, agents, providers, or the like, shall create a warranty; nor should customers rely on any such information or advice.
Tectonic Corporation and its Related Enterprise: CEUstation.com™
(For purposes of this Privacy Policy, the term "Tectonic Corporation” is inclusive of the Internet site at www.CEUstation.com)
Our information gathering and dissemination practices are as follows:
The websites and courses posted by Tectonic Corporation may contain links to other sites. Tectonic Corporation is not responsible for the privacy practices or content of any website reached via a link posted on any Tectonic Corporation website. We recommend that you examine every website's privacy policy before providing any personal information.
Tectonic Corporation has two relationships that are covered by this Privacy Policy:
A. We maintain relationships with organizations or institutional partners that use Tectonic Corporation content and online courses which are covered by specific agreements or contracts. We refer to these partners as "Relationship Partners" or "Strategic Partners." Tectonic Corporation has no control over the use of information obtained by these Partners in the normal course of their business.
B. We have relationships with individuals who visit, use or enroll in courses posted on Tectonic Corporation websites.
Why We Collect Information
As stated in the
Frequently Asked Questions
page, Tectonic Corporation does not give or sell your personal information to outside entities for use in
advertising and the like. We do, however, collect personal information from our customers for several reasons.
As a provider of online educational services, Tectonic Corporation electronically collects certain student
information as required by certifying authorities, accrediting bodies, licensing boards or governmental agencies. Tectonic
Corporation stores this information on its servers and makes the information available as required by these bodies. In the
online medium, detailed affirmation of a users' identity and their actions while using Tectonic Corporation products is
necessary to verify the legitimacy of course participants.
Information gathered during registration, such as e-mail address, license information, and zip code, may be used to
create personalized content. Financial information that is collected is used only to bill the user for services,
and is then discarded/deleted.
Tectonic Corporation consistently maintains
the integrity of its customer/student database so that no law is knowingly broken. Tectonic Corporation handles personal
information of our users so that we will know who each user is, have proof of that user's identity, maintain a record of
what courses the user has completed, know how to contact that user, and occasionally verify how the user is using the
Tectonic Corporation content.
